Privacy Policy

Effective Date: 17th March 2025

Welcome to the website (the "Site") of Spacolour Ltd ("Spacolour," "we," "us," "our"). This Site is operated by Spacolour Ltd and has been created to provide information about Spacolour and our printing, garment decoration, and related services (together with the Site, the "Services") to our Service visitors and customers ("you," "your"). This Privacy Policy sets forth Spacolour's policy with respect to information, including personally identifiable data ("Personal Data"), and other information that is collected from visitors to the Site and users of our Services.

We are committed to protecting your personal information and your right to privacy in compliance with international compliance law standards such as the General Data Protection Regulation (GDPR) (Europe) and relevant UK data protection legislation. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at admin@spacolour.com

Imprint

Company Name: Spacolour Ltd

Registered Address: Clarendon House, 42 Clarence St, Cheltenham GL50 3PL

Company Registration Number: 06327621

Email: admin@spacolour.com

1. Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Register on the Site
Place an order for our Services
Request a quote or information
Subscribe to our newsletters or marketing communications
Contact us directly for support or inquiries

Types of personal information collected may include:

Identifying details: Name, job title, company name, address, telephone number, email address
Transactional details: Order history, purchase details, invoicing and payment information (processed securely by third-party payment providers)
Artwork and design details: Information related to designs or artwork you provide for printing or decoration
Communication details: Records of correspondence with us
Account details: Username and password (if applicable)

Information Automatically Collected

Some information is collected automatically when you visit our Sites, including:

Technical Data: IP address, browser type, device characteristics, and operating system
Usage Data: Interaction details, referring URLs, and timestamps
Cookies and Tracking Technologies: We collect data via cookies and other tracking technologies (see our Cookies Policy for more details)

2. How We Use Your Information

We process your personal information based on legitimate business interests, contractual obligations, legal requirements, and/or your consent. The purposes include:

Order Processing and Fulfilment: To process and fulfil your orders for our printing and decoration services, including production, delivery, and invoicing.
Account Management: To create and manage your account (if applicable), provide customer support, and communicate with you about your orders and account.
Quoting and Enquiries: To respond to your enquiries, provide quotes, and discuss your project requirements.
Marketing and Promotions: To send you information about our products, services, promotions, and special offers (with your consent where required).
Artwork Handling: To use and store your artwork and design files for the purpose of providing our printing and decoration services.
Website Improvement: To analyse website usage and improve the functionality and content of our Site.
Security and Fraud Prevention: To protect our business and customers from fraud and unauthorised access.
Legal Compliance: To comply with applicable laws and regulations.

3. Sharing of Your Information

We only share your personal data in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our Services, such as:
- Payment processors
- Delivery companies
- IT support providers
- Marketing and communication platforms
Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements, unless a longer retention period is required or permitted by law.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, use, alteration, or destruction. These measures include:

Encryption of sensitive data (where appropriate)
Access controls and authentication measures
Regular security assessments and updates
Staff training on data protection

6. Your Privacy Rights

You have certain rights regarding your personal information, depending on your location and applicable laws. These rights may include:

For UK and European Residents (GDPR): You have rights under the GDPR, including:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request that we delete your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise your rights, please contact us at admin@spacolour.com. We will respond to your request in accordance with applicable laws.

7. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, personalise content and advertising, analyse website traffic, and understand user behaviour. For more information about how we use cookies, please see our Cookies Policy.

9. International Data Transfers

If you access our Services from outside the UK, your data may be transferred to and processed in the UK or other countries. We will take steps to ensure that your data is protected in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Site and updating the "Effective Date." Your continued use of the Services after the posting of changes constitutes your acceptance of such changes.

Cookie Policy for Spacolour Ltd

Effective Date: 17th March 2025

This Cookie Policy explains how Spacolour Ltd ("Spacolour," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at spacolour.com / brandking.co.uk (the "Site"). It provides information about what cookies are, the types of cookies we use, how we use them, and how you can manage your cookie preferences.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can remember your preferences, such as language settings, and generally improve your browsing experience.

Types of Cookies We Use

We may use the following categories of cookies on our Site:

Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to use its features, such as accessing secure areas and placing orders. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance/Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages they go to most often and if they get error messages from web pages. This information helps us to improve the way our website works. For example, we may use Google Analytics to track website usage. The information collected by these cookies is usually aggregated and anonymous.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

How We Use Cookies

We use cookies for various purposes, including:

To enable the basic functionality of our website.
To analyse how you use our website to improve its performance and user experience.
To personalise your experience on our website by remembering your preferences.
Potentially, to deliver targeted advertising based on your browsing behaviour (if applicable).

Third-Party Cookies

We may also use third-party cookies on our Site. These are cookies set by a domain other than the website you are visiting. For example, we may embed content from social media websites or use third-party analytics services, which may set their own cookies. We do not control these third-party cookies, and you should refer to the privacy policies of these third parties for information about their cookies and practices.

Managing Your Cookie Preferences

You can control and manage your cookie preferences in several ways:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options," "Preferences," or "Privacy" menu of your browser. You can typically block or delete cookies, and you may be able to set preferences for specific websites. Please note that blocking or deleting certain cookies may affect the functionality of our website.
Cookie Consent Tool: We may implement a cookie consent tool on our website that allows you to manage your preferences for non-essential cookies. You will typically be presented with this tool upon your first visit to our Site.

Specific Cookies We May Use and examples of existing cookies.

Strictly Necessary Cookies:

PHPSESSID: (Often set by the web server) - Maintains your session as you navigate the website. This ensures that items added to your basket, or your logged-in state, are remembered as you move between pages.
cookieConsent or similar: (Set by your consent management platform) - Records whether you have accepted or declined non-essential cookies. This is crucial for compliance with privacy regulations.
csrf_token or similar: (Often set by the web framework) - Helps prevent Cross-Site Request Forgery (CSRF) attacks, enhancing the security of forms and actions on the site.
store_currency or similar: (If you offer multi-currency options) - Remembers your selected currency for browsing and checkout.
device_type or similar: (Sometimes set by the website) - Detects the type of device you are using (desktop, mobile) to optimize the display of the site.

Performance/Analytics Cookies (often from third-party services like Google Analytics):

_ga: (Google Analytics) - Used to distinguish unique users. This helps track the overall number of visitors to the site.
_gid: (Google Analytics) - Used to distinguish users. This cookie has a shorter lifespan than _ga and is often used to track activity within a single day.
_gat or _gat_UA-XXXXX-Y: (Google Analytics) - Used to throttle the request rate, limiting the collection of data on high-traffic sites.
collect (from Google Analytics): This is not a cookie name you'd typically see in your browser's cookie list, but rather a request sent to Google's servers with tracking data. Google Analytics uses its own cookies to manage this.
Cookies from other analytics platforms like Matomo, Adobe Analytics, etc., would have their own specific names (e.g., _pk_id.*, s_vi).

Functionality Cookies:

language or similar: Remembers your preferred language for viewing the website if it's multilingual.
font_size or similar: If the website allows you to adjust the text size, a cookie might store your preference.
recently_viewed or similar: Some e-commerce sites use this to remember products you've looked at.
wishlist_items or similar: If you have a wishlist feature, a cookie might store the items you've added (though often this is tied to your logged-in account).
Cookies related to embedded content (e.g., YouTube video preferences) might have specific names set by those services.

Targeting/Advertising Cookies (often from third-party advertising networks):

_fbp: (Facebook Pixel) - Used by Facebook to deliver advertising to people when they are on Facebook or a digital platform powered by Facebook advertising after visiting the website.
IDE: (Google DoubleClick) - Used by Google for serving, measuring, and displaying ads across the web.
Cookies from other advertising platforms like AdRoll, Criteo, etc., would have their own specific names (e.g., ar_v4, criteo_ptid).
Cookies related to retargeting campaigns, showing you ads for products or services you've previously viewed.

More Information

For more information about cookies, including how to see what cookies have been set and how to manage and delete them, you can visit the following websites:

All About Cookies: https://www.allaboutcookies.org/
ICO (Information Commissioner's Office) - Cookies: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or relevant regulations. We will notify you of any material changes by posting the updated policy on our Site and updating the "Effective Date." Your continued use of the Site after the posting of changes constitutes your acceptance of such changes.

If you have any questions about this Cookie Policy, please contact us.

Privacy Policy

Privacy Policy

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